Return policy

Credit/Refund or Exchange claims must be made within 7 days of receipt of goods.

Prior Approval for all exchange or refund requests is required and you should contact our office and speak with a customer service representative

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied with your tax invoice or receipt to establish Proof of Purchase.

We are unable to provide a refund or exchange in the following circumstances

• You have changed your mind about a product
• If you determine you have found a cheaper option elsewhere
• You have bought a gift that you now determine is unsuitable.
• Your circumstances have changed and you no longer require the goods.
• If you are unable to provide appropriate proof of purchase documentation.
• Special Request Items, which include Plan Cabinets which have been made to order.
• If you have purchased second hand goods where a fault or imperfection has been previously outlined to you.